This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals, handling common problems, keeping records, and maintaining the reference room as well as its equipment and supplies. It also shows the differences...
Topics: ERIC Archive, Academic Libraries, Higher Education, Library Equipment, Library Personnel, Library...
The strong emphasis of technology is slowly diminishing the importance of the human element in libraries. The current changes in population demand cultural sensitivity training in all walks of life. Libraries and librarians have a role to play. They need to cope with the multicultural environment by understanding the basics of multiculturalism and applying them in the library setting. Librarians can achieve better relationships with their patrons and colleagues by gaining more insight into the...
Topics: ERIC Archive, Academic Libraries, Cultural Differences, Cultural Pluralism, Higher Education,...
